Anna1111 wrote:
No. She's wrong.
If an airline planned so poorly - they own planes - they can get another one and fly their crew down alone if they have to. Sure, it would cost a lot, but they'd plan better next time.
There's no reason for this ridiculous overbooking all the time.
It used to be MUCH better to fly - which means it CAN be much better. They need to work on fixing their glitches and stop blaming others.
Well, there's no doubt it USED to be better to fly!!! It was a pleasure (if you're not afraid of flying).
I don't think the "getting another plane" (hence ANOTHER crew) would work in this situation. It sounded to me like they were being flown to another plane to "man" because the original crew wasn't available or something. It would be like driving your second car to your first car - one of the cars would be left without a "crew". They bumped the 4 to accommodate the hundreds (of the other plane).
The random computer generated bumping is messed up. It seemed this doctor was bumped but not his traveling companion/s? That would be bad in any situation. Only single tickets should be bumped. There were no other connecting flights that day so it also should ................ well, all the things to take into consideration could be addressed by airlines by this time.
There will always be unforeseen and unprecedented things come up but that's why they have trouble-shooters, right?!