Talking to automated phone service.

Sis · **Joined:** Sat Jun 30, 2012 5:22 pm **Posts:** 8837

Do you find yourself being polite? Not interrupting? Saying "goodbye" or "have a nice day" like it cares? LOL.

Anna1111 · **Joined:** Sat Jun 30, 2012 7:14 pm **Posts:** 8115

Quite the opposite. I'm afraid I tend to argue with the blasted things! "thank you for your patience" it says! "I AM NOT PATIENT" GRRR!

The saints say we shouldn't be angry even at inanimate objects - but, I'm not good at following that one : (

LisaTX · **Posted:** Thu Sep 20, 2012 1:45 pm

IT interupts ME, lol! I hate when I say something and it interupts me, then says "I'm sorry, I missed that. Can you please repeat?" And I want to yell, "If you weren't talking over me, you would have heard me!" No I am not polite with those annoying machines!

Although, when I actually talk to a real person, most of the time I can't understand a thing they're saying anyways!

coastal Carol · **Joined:** Sat Jun 30, 2012 3:28 pm **Posts:** 436

I have had a robot customer service rep be most helpful and polite, more so than most people reps LOL. I think it was with our cable company. I can't even remember now what I had called about but robot rep was great and fixed my problem almost immediately, and even called back later to be sure the problem was solved. And she spoke ENGLISH!

LindaS · **Posted:** Thu Sep 20, 2012 3:27 pm

No, I am like "hurry up get to the point, tell me the number now."

Briva · **Posted:** Thu Sep 20, 2012 10:20 pm

I dont talk to robots. If I am calling somewhere and get a robot I dial for the operator. I have been known to ask for the Spanish version, where 99% of the time I get a live person, then I start talking to them in English AND THEY SPEAK ENGLISH, too, lol

Tory · **Joined:** Sat Jun 30, 2012 6:58 pm **Posts:** 5828

Wow Briva.. you've just given me another reason to learn to speak Spanish!
I wonder if I can try your request a Spanish person advice and then get a person that speaks English?? lol!

Darla · **Posted:** Fri Sep 21, 2012 1:59 am

Briva wrote:

I dont talk to robots. If I am calling somewhere and get a robot I dial for the operator. I have been known to ask for the Spanish version, where 99% of the time I get a live person, then I start talking to them in English AND THEY SPEAK ENGLISH, too, lol

I like that! I probably remember enough Spanish to get through and then can go to English as you describe. LOL.

Kysa · **Posted:** Fri Sep 21, 2012 10:51 am

Well, I just talked to an automated phone service at FedEx. And I answered a question "Yes, please." Not sure what the system did with the "please", but it did get me request done.
Sigh--I do not like talking to automated systems.

Sis · **Joined:** Sat Jun 30, 2012 5:22 pm **Posts:** 8837

Mine said, "Correct?" and I'd answer, "Correct". It would say, "Right?" and I'd answer "Right." I think they get a kick out of programming US how to answer THEM! ;-)

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